We will eliminate/repair defects of the goods sold, if possible, replace or refund unsatisfactory quality items, by following the return and exchange rules approved by Lithuanian legal regulations http://www3.lrs.lt/pls/inter3/dokpaieska.showdoc_l?p_id=479161, .
A good quality item can be exchanged/returned with a proof of purchase up to 14 days from the day a buyer receives goods to another analogical item or the money recovered. The client has a further 14 days from the date he/she notified the retailer of the cancellation to return the goods.
Requests for returns or refunds must be submitted in writing by specifying the reason and providing the purchase document.
The customer must cover the delivery cost for returning unwanted goods, which have to be delivered to JSC BEK address. After the goods received, the responsible JSC BEK employee shall inspect the returned goods and confirm that they meet the returnable good requirements listed below.
RETURNABLE ITEM MUST BE:
- in a clean and undamaged package (this is not a case for unsatisfactory quality items);
- undamaged by the purchaser;
- unused and marketable appearance, meaning that the labels must be undamaged, the protective film not removed, etc. (this is not a case for unsatisfactory quality items)
- fully assembled as it was sold to the buyer.
JSC BEK in 14 days after the purchaser sends back (returns) the quality products and they are inspected/accepted, returns the money (except the delivery cost) or change the goods to some other by customer‘s want, if such goods are in stock (at the seller‘s warehouse). The transport expenses are paid by the customer.
We have a right to refuse to accept goods under complaint, if the purchaser fails to comply with established procedures for the return of goods.
Good quality items imported or manufactured on a special request are not EXCHANGEABLE and UNRETURNABLE.
We do not repair, replace or refund or anyhow compensate the damages, which arise as a result of incorrect or negligent handling by the Purchaser.
We sell abroad under EXW (EX WORKS) terms (pick-up form our warehouse is organized and transport exspenses are covered by the purchaser).