Delivery

We deliver goods to the address specified by the Customer throughout Lithuania (excluding the Curonian Spit/Kuršių Nerija). Delivery to the Curonian Spit/Kuršių Nerija is available upon request and is subject to an additional delivery charge.

For smaller parcels, we also offer delivery to VENIPAK parcel lockers, provided that the shipment meets the parcel locker size requirements. The maximum parcel dimensions are 39 cm (max.) × 60 cm (max.) × 40 cm (max.), with a maximum weight of 25 kg.

Courier delivery (door-to-door) charges are calculated individually based on the weight and dimensions of the order, the selected delivery method, and the delivery destination.

Orders over €100 qualify for FREE delivery within Lithuania (excluding the Curonian Spit/Kuršių Nerija), provided that the shipment does not exceed 15 kg in weight and 1.10 m in length.

Standard delivery charges within Lithuania typically start from €3.50 for parcel locker delivery or €6.50 for courier delivery, depending on the shipment’s weight, dimensions, and the selected delivery method.

The exact delivery cost is always specified in the proforma invoice or order confirmation before payment.

You may also arrange to collect your order from our warehouse using your own transport. If you wish to do so, please inform us in advance.

Please note that aluminium profile products containing glass are not shipped via parcel delivery services. Transportation of such products must be arranged and paid for by the Customer.

Upon accepting the goods from the courier and signing either the courier’s electronic handheld device or the paper proof of delivery, the Customer confirms that all ordered goods have been received, are in good condition, and that the packaging is intact and undamaged.

If the Customer notices that the packaging is damaged (e.g. crushed, wet, torn, or otherwise visibly damaged), or that the goods themselves are damaged or incomplete, this must be recorded in writing on the delivery receipt or proof of delivery. It is important to open the damaged package and inspect the contents for any damage before accepting the shipment.

If the damage to the goods or packaging, or any shortage of goods, is properly recorded in the courier’s delivery documentation, the Customer is entitled to submit a written claim to our company within 2 business days to request compensation for the damage.

Once the Customer has signed the proof of delivery, the goods shall be deemed to have been delivered in good condition, without any damage not attributable to a manufacturing defect, and without any discrepancies in the contents that could have been identified during a visual inspection upon delivery.

Customers who purchase goods directly from our showroom must report any shortages, damage, or other non-conformities immediately, and no later than 2 business days after receiving the goods.

Once the goods have been delivered to the address specified by the Customer, they shall be deemed delivered regardless of whether they are received by the Customer personally or by any other person present at the delivery address. If the goods are not delivered on the scheduled delivery date, the Customer must notify the Seller no later than the next business day following the planned delivery date.

If a shipment is returned to the Seller due to an incorrect or incomplete delivery address provided by the Customer, or because the parcel was not collected from the parcel locker within the maximum storage period, the Customer shall be responsible for the cost of reshipping the goods. If the shipment is returned from a parcel locker or by the courier, the Customer must also reimburse the Seller for the return shipping costs. If the Customer refuses to accept the reshipped order and instead requests a refund, the original shipping charges are non-refundable.